Q. What is data recovery?
A. Data
recovery is the procedure used to
recover data by
hardware failure, human error, software
flaws, computer crime, virus or natural
disaster from a variety of media and
operating system types.
Q. What
typically causes data loss?
A. Data
loss can be connected to many different
factors and may result from one or more
of the following: Electro-mechanical
failure, natural disaster, computer
virus, data corruption, computer crime
or human error.
Q. Should I try to run some type of data
recovery utility on my drive before I
send it to a lab?
A.
Running a software on a potentially
corrupted drive puts your data at risk.
A utility assumes that your drive is
working 100 percent, both mechanically
and electrically. If your drive is not
performing at its optimal level, the
utility will attempt to fix things that
may not need fixing. The result is
further data loss. Your best and safest
course of action is contacting a Tictac
engineer without delay.
Q. How much does data recovery cost? How
long does it take?
A. The
answers to these two questions are
specific to each customer, equipment and
data loss scenario. Contact Tic Tac and
we will thoroughly explain the time and
cost options that apply to your
particular data recovery situation.
Q. Can Renew Data get data back in a
hurry if I need it?
A. Yes.
We offer different service levels
depending on your response time needs.
Standard service typically takes three
to five days, while our priority,
weekend, around-the-clock and on-site
services can get your data back in one
to three days. The cost of these
services varies and will be tailored to
meet your individual data recovery
situation.
Q. After a recovery, in what format is
my data returned?
A. We can
return your critical data in many
formats including:
CD-ROM /
DVD-ROM
New Hard Drive (purchased by customer or
brought to Tic Tac)
Secure FTP
And other depending on the type of media
recovered
Q. My drive is making a funny noise.
Should I open it up and see what's going
on?
A. No. It
is important to be in a clean room and
have full knowledge of the drive’s
mechanics before opening a hard drive.
Otherwise, your data may be irrevocably
destroyed and your manufacturer's
warranty will be invalid. Contact Tic Tac
and our technicians can recommend the
best way to protect and recover your
at-risk data. They will recover your
data in a Class 100 clean room without
violating your equipment's warranty.
Q. How can I keep a data loss situation
from happening again in the future?
A.
Unfortunately, electro-mechanical
failures and natural disasters are
impossible to predict. Backing up your
data will ensure your critical data is
not lost should a failure or disaster
occur. However, no one is safe from a
data loss situation. As a result, we
offer a disaster prevention and recovery
consulting service. This service will
determine how vulnerable your system is
to data loss or disaster and propose
security enhancements that will further
safeguard against potential threats to
your valuable information.
